Measurement of intellectual capital using information and communications technology

In this millennium, thanks to globalization and the development of information and communication technologies (ICT), it has become evident that knowledge is the new source of creation of value and wealth (Drucker, 1999), and emerges as a new factor of competitiveness intellectual capital (Brooking, 1997-a) (Lenart-Gansiniec, 2016) (Alama, 2010). These intangible assets, which represent the intellectual capital, need to be identified, measured and evaluated to manage them, using appropriate tools (Bueno, Rodríguez & Salvador, 2003). Because the development of new information technologies determines a large part of our future (Harari, 2018), ICTs emerge as a support tool to measure intellectual capital. The objective of this work is to measure intellectual capital through four factors: human capital (Farias, 2011), structural capital (Edvinsson & y Malone, 1999), relational capital (Capello & Faggian, 2005) and social capital (Coleman, 1988) (Durston, 2000) (Baro, 2012). The study has focused on the career of Telecommunications Engineering at the Pontifical Catholic University of Peru (PUCP), and its main contribution is to become a reference guide for managing intellectual capital in other university careers (Fazlagic, 2005) (Bueno, 2004). The methodology used in the research, part of a fieldwork based on interviews, applied to professors and academic authorities of the career of Telecommunications Engineering of the Pontifical Catholic University of Peru (PUCP), in which the levels were defined (competitive advantage, differentiating level, stable level and critical level). The four pillars of intellectual capital were weighted and each one of the items was valued through a survey. The sample consisted of fifteen teachers who presented research in the period 2012-2017. The information collected was processed through an application software CI-FII (Pastrana, 2015), to measure intellectual capital. The results indicate that the measurement of intellectual capital in the career of Telecommunications Engineering of the PUCP, reached a percentage valuation of 78.65%, placing it in a competitive advantage position, the Human Capital contributes 22.60%, the Relational Capital 20.30%, Structural Capital 19.55% and Social Capital 16.20%. The use of CI-FII software allowed the measurement of intellectual capital, becoming the technological support necessary to manage intellectual capital in the career of Telecommunications Engineering. In this way, the application software becomes a management tool for decision making. Finally, the evaluation of intellectual capital was an important contribution to the career of Telecommunications Engineering since each of the factors that generate value and inducers of success have been identified and measured, the results of which will allow us to propose strategies to achieve competitive positioning in a globalized world like the current one.